Great insights from Sears Merritt on building a #CustomerFirst culture within our IT teams. In #Manufacturing, internal teams are the customer just as much as external partners and suppliers. When our teams can’t get timely support or stable systems, it impacts delivery performance across the business. Strong IT teams understand the day-to-day realities of operations and stay focused on responsiveness, reliability, and trust. #ManufacturingIT #ITLeadership #CIOinsights #TechLeadership

https://www.cio.com/article/4176073/developing-a-customer-first-culture-for-it.html