{"id":2279,"date":"2026-06-01T08:00:00","date_gmt":"2026-06-01T12:00:00","guid":{"rendered":"https:\/\/www.vernchilders.com\/?p=2279"},"modified":"2026-05-29T15:26:32","modified_gmt":"2026-05-29T19:26:32","slug":"customer-first-it-teams","status":"publish","type":"post","link":"https:\/\/www.vernchilders.com\/index.php\/2026\/06\/01\/customer-first-it-teams\/","title":{"rendered":"Customer First IT Teams"},"content":{"rendered":"\n<p>Great insights from <a href=\"https:\/\/www.linkedin.com\/in\/vernchilders\/#\">Sears Merritt<\/a> on building a <strong>#CustomerFirst<\/strong> culture within our IT teams. In <strong>#Manufacturing<\/strong>, internal teams are the customer just as much as external partners and suppliers. When our teams can\u2019t get timely support or stable systems, it impacts delivery performance across the business. Strong IT teams understand the day-to-day realities of operations and stay focused on responsiveness, reliability, and trust. <strong>#ManufacturingIT<\/strong> <strong>#ITLeadership<\/strong> <strong>#CIOinsights<\/strong> <strong>#TechLeadership<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.cio.com\/article\/4176073\/developing-a-customer-first-culture-for-it.html\">https:\/\/www.cio.com\/article\/4176073\/developing-a-customer-first-culture-for-it.html<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Great insights from Sears Merritt on building a #CustomerFirst culture within our IT teams. In #Manufacturing, internal teams are the customer just as much as external partners and suppliers. When our teams can\u2019t get timely support or stable systems, it impacts delivery performance across the business. Strong IT teams understand the day-to-day realities of operations [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-2279","post","type-post","status-publish","format-standard","hentry","category-working-in-it"],"_links":{"self":[{"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/posts\/2279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/comments?post=2279"}],"version-history":[{"count":1,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/posts\/2279\/revisions"}],"predecessor-version":[{"id":2280,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/posts\/2279\/revisions\/2280"}],"wp:attachment":[{"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/media?parent=2279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/categories?post=2279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/tags?post=2279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}