{"id":962,"date":"2021-05-17T13:19:00","date_gmt":"2021-05-17T17:19:00","guid":{"rendered":"http:\/\/www.vernonchilders.com\/?p=962"},"modified":"2021-06-03T11:43:14","modified_gmt":"2021-06-03T15:43:14","slug":"using-ai-to-track-how-customers-feel-in-real-time-mohamed-zaki-janet-r-mccoll-kennedy-and-andy-neely","status":"publish","type":"post","link":"https:\/\/www.vernchilders.com\/index.php\/2021\/05\/17\/using-ai-to-track-how-customers-feel-in-real-time-mohamed-zaki-janet-r-mccoll-kennedy-and-andy-neely\/","title":{"rendered":"Using AI to Track How Customers Feel In Real Time &#8211; Mohamed Zaki, Janet R. McColl-Kennedy, and Andy Neely"},"content":{"rendered":"\n<p>Really interesting piece here, and I think there are plenty of insights to gain from a <a href=\"https:\/\/twitter.com\/hashtag\/Manufacturing?src=hashtag_click\">#Manufacturing<\/a> perspective as well. We can use <a href=\"https:\/\/twitter.com\/hashtag\/AI?src=hashtag_click\">#AI<\/a> to track the efficiency of our systems and our teams to ensure they are improving rather than becoming stagnant.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">There&#39;s a lot of exciting innovation in the <a href=\"https:\/\/twitter.com\/hashtag\/AI?src=hash&amp;ref_src=twsrc%5Etfw\">#AI<\/a> space these days, but most notably I&#39;m interested in seeing how it helps us to better understand customers and the <a href=\"https:\/\/twitter.com\/hashtag\/CustomerExperience?src=hash&amp;ref_src=twsrc%5Etfw\">#CustomerExperience<\/a> moving forward. <a href=\"https:\/\/twitter.com\/hashtag\/CX?src=hash&amp;ref_src=twsrc%5Etfw\">#CX<\/a> <a href=\"https:\/\/t.co\/Knq7V6qGs3\">https:\/\/t.co\/Knq7V6qGs3<\/a><\/p>&mdash; Brandon T. Jones (@BrandonT_Jones) <a href=\"https:\/\/twitter.com\/BrandonT_Jones\/status\/1392441925840605185?ref_src=twsrc%5Etfw\">May 12, 2021<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Really interesting piece here, and I think there are plenty of insights to gain from a #Manufacturing perspective as well. We can use #AI to track the efficiency of our systems and our teams to ensure they are improving rather than becoming stagnant.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,7,5],"tags":[],"class_list":["post-962","post","type-post","status-publish","format-standard","hentry","category-artificial-intelligence","category-internet-of-things","category-manufacturing"],"_links":{"self":[{"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/posts\/962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/comments?post=962"}],"version-history":[{"count":1,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/posts\/962\/revisions"}],"predecessor-version":[{"id":963,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/posts\/962\/revisions\/963"}],"wp:attachment":[{"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/media?parent=962"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/categories?post=962"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vernchilders.com\/index.php\/wp-json\/wp\/v2\/tags?post=962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}